HelpMeFind Issues

A meeting place for rose breeders.
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mwesson
Posts: 147
Joined: Thu Dec 15, 2011 5:37 pm
Location: Zone 9 MS Coast

HelpMeFind Issues

Post: # 73644Post mwesson
Wed Jan 05, 2022 10:18 pm

Is anyone else having trouble connecting with HMF? I keep getting the following message:

We've safely aborted connection on www.helpmefind.com because it was infected with URL:Blacklist.

Mark

david zlesak
Posts: 494
Joined: Tue Nov 26, 2013 12:27 pm

Re: HelpMeFind Issues

Post: # 73645Post david zlesak
Wed Jan 05, 2022 11:03 pm

HI Mark,

I'm on HelpMeFind now and it has been working smoothly for me. I'm using Google Chrome.

Plazbo
Posts: 219
Joined: Tue May 09, 2017 12:18 am

Re: HelpMeFind Issues

Post: # 73646Post Plazbo
Thu Jan 06, 2022 5:50 am

False positive, this would show something if there were an issue with the site

https://sitecheck.sucuri.net/results/www.helpmefind.com

So possibly malware on your computer, maybe try download and run

https://www.adlice.com/roguekiller/

see if that says anything

Margit Schowalter
Posts: 151
Joined: Wed Dec 31, 1969 7:00 pm
Location: Alberta, Canada

Re: HelpMeFind Issues

Post: # 73647Post Margit Schowalter
Thu Jan 06, 2022 12:29 pm

My AVG anti virus protection was doing that too. I have uninstalled it for now and put in Bitdefender temporarily. This happened to me once 3 or 4 years ago. Eventually AVG sorted it self out and I reinstalled it. Hope this helps.

roseseek
Posts: 5333
Joined: Sun Dec 11, 2011 6:54 pm
Location: Zone 9b Central California, Sunset Zone 15

Re: HelpMeFind Issues

Post: # 73648Post roseseek
Thu Jan 06, 2022 1:37 pm

Avast seems to have been the major disrupter with HMF. Per the Help Desk, a security certificate on a server which is being changed had expired. That issue was addressed. One server has been filled simply with photos and a second is being pressed into service. Supposedly, that was to have been completed by last evening, but it may still be being worked on. Check your browser history, also. You may need to clear your browser history to insure it isn't simply using cached information to attempt opening a window it had previously determined it didn't want to open. I run Norton 360 and Malwarebytes and neither have given any issues at all. Those who have reported to me as having had issues have reported Avast as their anti virus program.

And, PLEASE, should you encounter issues with the site, report it with specifics to roses@helpmefind.com. Thank you.
Kim
California Central Coast
USDA Zone 9b
Sunset Zone 15
Cooler inland coastal valley with strong marine influence

mwesson
Posts: 147
Joined: Thu Dec 15, 2011 5:37 pm
Location: Zone 9 MS Coast

Re: HelpMeFind Issues

Post: # 73649Post mwesson
Thu Jan 06, 2022 5:05 pm

Thank you all! I'm using Avast antivirus and It does appear that it is the issue.

Mark

roseseek
Posts: 5333
Joined: Sun Dec 11, 2011 6:54 pm
Location: Zone 9b Central California, Sunset Zone 15

Re: HelpMeFind Issues

Post: # 73650Post roseseek
Thu Jan 06, 2022 5:30 pm

It seems to be. The latest from the Help Desk..

We have run several different website malware scanners against HMF and all have come back negative. We have also contacted Avast about a potential false-positive and we are requesting further information.

Unless a HMF guest reports otherwise, we have concluded this is an Avast specific issue. Temporarily turning off the Avast extension resolves the issue but we recognize that is not a desirable long term solution.

Avast is a superior security product but appears to at times be a bit too aggressive. We are eager to learn what has triggered this change as we have not made ANY recent code changes to HelpMeFind.


Best regards,
HMF Support
Kim
California Central Coast
USDA Zone 9b
Sunset Zone 15
Cooler inland coastal valley with strong marine influence

philip_la
Posts: 1130
Joined: Thu Dec 15, 2011 10:28 pm

Re: HelpMeFind Issues

Post: # 73651Post philip_la
Thu Jan 06, 2022 10:37 pm

Odd... And this evening, while every other site is working for me, HMF:

This site can’t be reachedThe connection was reset.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET

Nothing wrong on my end... Will write to admin.
Philip F.
Zone 8 / Sunset Zn 30 (Austin, TX -- formerly New Orleans, LA)

roseseek
Posts: 5333
Joined: Sun Dec 11, 2011 6:54 pm
Location: Zone 9b Central California, Sunset Zone 15

Re: HelpMeFind Issues

Post: # 73653Post roseseek
Thu Jan 06, 2022 10:53 pm

Try it now, Philip. I had trouble, also and now it's working. Why? Who knows?
Kim
California Central Coast
USDA Zone 9b
Sunset Zone 15
Cooler inland coastal valley with strong marine influence

philip_la
Posts: 1130
Joined: Thu Dec 15, 2011 10:28 pm

Re: HelpMeFind Issues

Post: # 73655Post philip_la
Thu Jan 06, 2022 11:28 pm

Yep. All good. Thanks, Kim!
Philip F.
Zone 8 / Sunset Zn 30 (Austin, TX -- formerly New Orleans, LA)

roseseek
Posts: 5333
Joined: Sun Dec 11, 2011 6:54 pm
Location: Zone 9b Central California, Sunset Zone 15

Re: HelpMeFind Issues

Post: # 73656Post roseseek
Thu Jan 06, 2022 11:29 pm

Good!
Kim
California Central Coast
USDA Zone 9b
Sunset Zone 15
Cooler inland coastal valley with strong marine influence

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