Private messenger not working?

A meeting place for rose breeders.
philip_la
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Joined: Thu Dec 15, 2011 10:28 pm
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Private messenger not working?

Post: # 68144Post philip_la
Tue Jul 24, 2018 2:22 pm

For a couple days now, when I attempt to submit a PM I get the following error message:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@rosebreeders.org to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Any thoughts on this matter?
Philip F.
[size=small][color=#669966]Zone 8 / Sunset Zn 30 (Austin, TX -- formerly New Orleans, LA)[/color][/size]

roseseek
Posts: 4826
Joined: Sun Dec 11, 2011 6:54 pm
Location: Zone 9b Central California, Sunset Zone 15
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Re: Private messenger not working?

Post: # 68148Post roseseek
Wed Jul 25, 2018 12:26 am

Hi Philip, I just successfully sent you a PM, or so the system says.
Kim
California Central Coast
USDA Zone 9b
Sunset Zone 15
Cooler inland coastal valley with strong marine influence

philip_la
Posts: 894
Joined: Thu Dec 15, 2011 10:28 pm
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Re: Private messenger not working?

Post: # 68151Post philip_la
Thu Jul 26, 2018 12:55 am

Well, I was able to reply to you, Kim. Thanks. It might be the length of my other message that is the problem. I had saved it, and attempted to copy and send again to no avail. I'm guessing there is a limit on characters or something...
Philip F.
[size=small][color=#669966]Zone 8 / Sunset Zn 30 (Austin, TX -- formerly New Orleans, LA)[/color][/size]

roseseek
Posts: 4826
Joined: Sun Dec 11, 2011 6:54 pm
Location: Zone 9b Central California, Sunset Zone 15
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Re: Private messenger not working?

Post: # 68152Post roseseek
Thu Jul 26, 2018 1:44 am

That hasn't seemed an issue previously, but with the more recent upgrades, perhaps it now is? You could always connect through messenger and ask for the email, and/or send yours through the PM to get it moved to direct contact.
Kim
California Central Coast
USDA Zone 9b
Sunset Zone 15
Cooler inland coastal valley with strong marine influence

philip_la
Posts: 894
Joined: Thu Dec 15, 2011 10:28 pm
Contact:

Re: Private messenger not working?

Post: # 68156Post philip_la
Fri Jul 27, 2018 11:25 am

There is clearly a character limit. Shorter messages make it to whomever I might PM, whereas the long-winded novella still gets the same error message. I'm surprised there isn't a widget of some sort doing a character count and limiting the size of the message.
"That hasn't seemed an issue previously"
Kim, I hesitate to suggest that you might not be as vociferous as I?? LOL
Philip F.
[size=small][color=#669966]Zone 8 / Sunset Zn 30 (Austin, TX -- formerly New Orleans, LA)[/color][/size]

roseseek
Posts: 4826
Joined: Sun Dec 11, 2011 6:54 pm
Location: Zone 9b Central California, Sunset Zone 15
Contact:

Re: Private messenger not working?

Post: # 68157Post roseseek
Fri Jul 27, 2018 1:55 pm

Your latest one was a bit "longer" and my reply seems even more so. It appeared to go through. Please let me know when you've finished reading it...in a couple of days! LOL!
Kim
California Central Coast
USDA Zone 9b
Sunset Zone 15
Cooler inland coastal valley with strong marine influence

philip_la
Posts: 894
Joined: Thu Dec 15, 2011 10:28 pm
Contact:

Re: Private messenger not working?

Post: # 68160Post philip_la
Fri Jul 27, 2018 11:59 pm

Okay, Kim. You win. ;-)
Philip F.
[size=small][color=#669966]Zone 8 / Sunset Zn 30 (Austin, TX -- formerly New Orleans, LA)[/color][/size]

roseseek
Posts: 4826
Joined: Sun Dec 11, 2011 6:54 pm
Location: Zone 9b Central California, Sunset Zone 15
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Re: Private messenger not working?

Post: # 68161Post roseseek
Sat Jul 28, 2018 12:50 am

LOL!
Kim
California Central Coast
USDA Zone 9b
Sunset Zone 15
Cooler inland coastal valley with strong marine influence

Admin
Site Admin
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Re: Private messenger not working?

Post: # 68162Post Admin
Sat Jul 28, 2018 11:23 am

There is a maximum length of 60000 characters per private message. The same limit applies to regular posts. That works out to about 18 pages of single spaced text at 12 pt font size so is probably not the cause of your problem.

There is a time limit of 1440 minutes to complete a post or message once you start. That works out to 24 hours so that is also probably not the cause of your problem.

As an anti-spambot measure there is a minimum interval that you must wait between submissions of posts or private messages. We do not publish the exact interval for obvious reasons but it is in the range of seconds rather than minutes. This last one may be the cause of your trouble if you have an itchy trigger finger.

Otherwise there are no phpBB limits or constraints that would cause your problem so the error message you received may originate with security measures imposed by the hosting server that are unknown to me and are out of my control.

philip_la
Posts: 894
Joined: Thu Dec 15, 2011 10:28 pm
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Re: Private messenger not working?

Post: # 68163Post philip_la
Sat Jul 28, 2018 3:26 pm

Thanks. None of those explains it. I had actually re-attempted from scratch a second day, copying from a wordpad document, pasting and resubmitting.
Philip F.
[size=small][color=#669966]Zone 8 / Sunset Zn 30 (Austin, TX -- formerly New Orleans, LA)[/color][/size]

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